Thank you so much for purchasing merchandise from Morning Wood Company. I want you to be completely happy with your purchase. That’s why I have an incredibly easy return policy for merchandise purchased from my store. Merchandise purchased from any other store other than the Wooden Rooster is not eligible for return. Please initiate a return through the vendor you originally purchased the merchandise from.
If for some reason you are not happy with your apparel, please return it. I’ll even send you a return label. It doesn’t matter when you made the purchase either. However, the product must be in the same condition that you receive it and undamaged in any way.
Cutting Boards & Coasters
So you got your cutting board or coasters and it’s not what you expected it to be. No problem at all. I’m happy to exchange or refund your item. The cutting board or coasters must be in unused condition and not damaged in any way.
I will cover the cost of the return shipping for coasters and send you a return label.
The cost of shipping cutting boards is significantly higher. Due to this factor, I handle returns and exchanges a bit differently.
Returns: If you are returning the cutting board for a full refund, the return shipping is on you. That means you are responsible for the cost of returning the cutting board.
Exchanges: If you are exchanging your cutting board, I will cover the cost of the return and shipping out the new cutting board.
Damaged Items: I take great care in packaging all of my items for shipping. In the off chance your item was damaged during the shipping process, please notify me within 24 hours of receiving your item and take pictures of the damaged packaging and item.
After I receive your item, I will inspect it and process your refund or initiate your exchange. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way and you did not follow the damaged product procedures listed above, I will not be able to process your refund. If this is the case, the item can be shipped back to you at your expense.
If you have commissioned a custom build, and need to cancel the project, please contact me IMMEDIATELY. Once I receive your deposit, I start purchasing your materials within 2-3 days. So it’s very important to contact me ASAP to ensure you receive a full refund of your deposit. The sole purpose of the deposit is in fact to cover the purchase of all the materials needed for your project.
If I have already purchased the materials, then I can only refund the difference of the cost of the material and what is left over from the deposit (if any). You will also need to schedule a pick up time to take possession of the materials.
If I have already started work on your project, the deposit cannot be refunded and a rate of $150 per day will be assessed for any work done and will need to be remitted before picking up your unfinished project.
If anything is unclear or you have more questions feel free to contact me at (904) 999-8588 or at firstname.lastname@example.org.