Refund policy

APPAREL

If for some reason you are not happy with your apparel, please return it. We’ll even send you a return label. It doesn’t matter when you made the purchase either. However, the product must be in the same condition that you receive it and undamaged in any way.

If the fit or size is an issue and you would like an exchange, we can do that too.

 

CUTTING BOARDS & COASTERS

So you got your cutting board or coaster(s) and it’s not what you expected it to be. No problem at all. We are happy to exchange or refund your item.

The cutting board or coaster(s) must be in unused condition and not damaged in any way.

 

CUTTING BOARDS

The cost of shipping cutting boards is significantly higher. Due to this factor, returns and exchanges are handled a bit differently.

Returns: If you are returning the cutting board for a full refund, the return shipping is on you. That means you are responsible for the cost of returning the cutting board.

Exchanges: If you are exchanging your cutting board, we will cover the cost of the return and for shipping out the new cutting board.

Damaged Items: Great care is taken in packaging all of our items for shipping. In the off chance your item was damaged during the shipping process, please notify us within 24 hours of receiving your item and take pictures of the damaged packaging and item.

After your item is received and inspected, we will process your refund or initiate your exchange. The money will be refunded to the original payment method used for the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way and you did not follow the damaged product procedures listed above, we will not be able to process your return or issue a refund.

 

COASTERS

We will cover the cost of the return shipping for coasters and send you a return label.

 

CUSTOM BUILDS

If you have commissioned a custom build, and need to cancel the project, please contact us IMMEDIATELY. Once your deposit is received, materials are purchased within 2-3 days. So it’s very important to contact us ASAP to ensure you receive a full refund of your deposit. The sole purpose of the deposit is in fact to cover the purchase of all the materials needed for your project.

If the materials have already been purchased, then a refund will be issued in the difference of the cost of the material and what is left over from the deposit (if any). You will also need to schedule a pick up time to take possession of the materials.

If work has already started on your project, the deposit cannot be refunded and a rate of $150 per day will be assessed for any work done and will need to be remitted before picking up your unfinished project.

If anything is unclear or you have more questions feel free to contact us at (904) 999-8588 or at wood@morningwoodcompany.com.